Last updated: May 24, 2026
LigaHQ provides software that leagues use to collect payments. Two different kinds of charge can occur, and each has its own policy.
Paid plan subscriptions (Starter, Pro) are billed in advance on a monthly or annual cycle. You can cancel at any time from Admin → Billing → Manage subscription, which opens the secure Stripe billing portal. Cancellation stops future renewals and your plan remains active until the end of the current billing period. Subscription payments already made are non-refundable except where required by law.
Registration fees, team fees, and any related charges are set and collected by the individual league, not by LigaHQ. Refund eligibility for these payments is determined by that league's own policy. Requests should be directed to the league you registered with.
Where a league approves a refund, it is issued through Stripe back to the original payment method. The optional Service & Processing Fee shown at checkout covers third-party payment processing and is non-refundable once a payment has been processed, except where required by law.
One-time optional purchases (for example coin packs and cosmetic unlocks) are delivered immediately and are non-refundable except where required by law or where the item was not delivered.
For a subscription question, contact us at billing@ligahq.pro. For a registration or team-fee refund, contact your league directly. Include the payment date, amount, and the email used at checkout so we can locate the transaction.
If you believe a charge is incorrect, please contact us or your league before initiating a chargeback with your bank so we can resolve it quickly.
This policy is part of, and should be read together with, our Terms of Service and Privacy Policy.